The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it. Safeguarding NHS staff from violence and aggression

Our staff appreciate that incidents which occur beyond our control may affect some patients and take this into consideration when trying to deal with a misunderstanding or complaint. In most cases, patients understand the impact this has on the Practice but sadly a minority of people make unreasonable demands and are abusive towards the staff.

The NHS and the Practice is committed to dealing with this problem and has a ‘zero tolerance’ attitude towards this sort of behaviour.

We ask you to treat our GPs and our staff courteously at all times.