You said, we did.

Following feedback through our Friends & Family questionnaire. Patients have been asking for more pre-bookable appointments with our GP's. We listened to your feedback and on the 31st March 2025 we introduced more pre-bookable GP appointments. These can be booked through the NHS App or by phoning a member of our reception team.

You asked if we could look at the patient appointment call board in our reception area, as you felt that the red matrix board was difficult to read (and could easily be missed) to know when the Doctor or Nurse was ready to see you. We have listened to your feedback and agreed. We have now removed the matrix call board and installed a new larger screen television that is brighter, has a louder audible noise and the information stays on the screen longer.

Thank you for the feedback, we think that this is a great new addition to our waiting area.