Appointments

Configure Appointment Details

For appointments and administrative requests, click on the blue box below

Appointments System

You can contact the surgery to get advice and assessment by telephone or online via AccuRx.   

If a clinician thinks that you need to be seen they can arrange for an appropriate appointment or offer advice via a telephone consultation. 

We're making it easier for you to get help from the Surgery by using AccuRx.  You can put in a request for yourself, your child or someone you care for. 

DO NOT USE THIS SERVICE IN AN EMERGENCY - DIAL 999

  • We are available for online medical requests from 08:00am each working day (Mon-Fri). The system will stop taking requests when we have reached capacity.  If you have an urgent query after this time please ring Reception

  • We are available for online administration requests from 08:00am to 18:30pm (Mon-Fri).
  • We aim to respond within the working day however if you query is not urgent it may be deferred to the next working day.

  • We encourage the use of AccuRx as an alternative to calling the Reception team, for appointment requests or queries both regarding practice processes and medical advice.

  • You may prefer a message, telephone, video or face to face response

  • You do not need an account to use AccuRx. Simply click the link and enter your personal details to submit a request.

     

To order medication please use your usual method of contact, whether that be by posting through the outer post box, the NHS App or via SystmOnline.

Cancel an Appointment

If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to offer the slot to someone else. If you cancel your appointment at short notice resulting in the appointment not being able to be used for another patient, this will be classed as a Did Not Attend which will show on your medical record.

You can book and cancel appointments easy through the NHS App or through SystmOnline.

To register for SystmOnline please bring in 2 forms of ID (a photo ID and a proof of address) to reception and our team will create an account for you.

Enhanced Access

We’re open longer so you can get the help you need more easily.

Appointments with a GP, nurse or other healthcare professional are now available in the evenings and weekends, either at your local practice or another nearby NHS service.

Primary Care Networks (PCN's) provide enhanced access appointments between the hours of 6:30pm to 8pm Mondays to Fridays and 9am to 5pm on Saturdays. We also offer some early morning appointments starting from 7am. As enhanced access is delivered at a PCN level, appointments can be at a nearby practice in the Grantham area. Please check the link below for further information.

To find out how to book please contact us on 01400 281220.

Further Information

Enhanced Access - Grantham Area.

Urgent Appointments

If you need medical help quickly and easily without the wait for a GP, Talk before you Walk and use the FREE NHS 111 service.

NHS 111 is available 24/7. All calls from landlines and mobiles are free.

The NHS 111 team can offer booked appointments at your local Urgent Treatment Centre helping to avoid the queues, supporting social distancing to prevent the spread of coronavirus.

 The NHS 111 service can also:

  • arrange a prescription for you to collect at a local pharmacy
  • provide a telephone or video consultation with a local experienced clinician
  • signpost to other services including emergency dentists, late opening pharmacies for medical advice and community nurses
  • offer general medical help and support.

 Help us to help you and use the NHS111 service:

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

In January 2024 we have had 91 people not show up for their appointments. This equates to 15 hours and 10 minutes of clinical time wasted that could've been used if they had been cancelled beforehand.

Interpreter

If you require an interpreter for your appointment, please notify the receptionist and they will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Pharmacy First

All of the GP practices within Lincolnshire are working closely with local pharmacists to support you with certain minor health conditions. It may be more appropriate to have your NHS consultation with a pharmacist instead of the GP practice.

The pharmacist consultation will be confidential. Pharmacists are highly skilled healthcare professionals who have trained in medicines and can give health advice and help you manage your condition. If treatment for symptoms is required, the pharmacist may suggest an over the counter medicine.

If the pharmacist thinks you need to see another healthcare professional, they will help arrange it. With your consent, the pharmacist will ensure your medical record is updated with the outcome of your consultation.

Find out more about how pharmacies can help at:

www.nhs.uk/nhs-services/prescriptions-and-pharmacies/pharmacies/  

Find a pharmacy - NHS (www.nhs.uk)

For seven common conditions, your local community pharmacy can now provide treatment and some prescription medicine, if appropriate, without the need for a GP appointment. Highly trained pharmacists can now assess and treat patients for urinary tract infections (women aged 16-64), earache, impetigo, infected insect bites, shingles, sinusitis, and sore throat.

Community pharmacy teams have the right clinical training to give people the health advice they need, with no appointment necessary and private consultations available. Community pharmacists will signpost patients to other local services where necessary. Don't wait for minor health concerns to get worse – think pharmacy first and get seen by your local pharmacy team.

Simply walk into your nearest community pharmacy or alternatively we can refer patients for an appointment. For more information, visit www.nhs.uk/thinkpharmacyfirst