Please note that all inbound and outbound calls are recorded and may be used for training, monitoring and dispute resolution purposes.

If you need medical assistance between 18:30 and 08:00 Monday to Friday or at weekends and Bank Holidays please dial 111. Your problem will be triaged and if necessary you will be given advice and treatment by either a doctor or nurse with specialist training.

To find your local NHS Walk-In Centre you can speak to 111 or look online at www.nhs.uk. To locate a pharmacy out of hours, you can either use the online ‘find pharmacy services’ via www.nhs.uk or speak to someone at the 111 service.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In an emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.

We put great emphasis on recruiting suitably skilled and motivated staff who will help us in delivering the best care possible for our patients. After initial induction and training in their individual roles e.g. reception or dispensing we then have whole practice training events every month. These meetings allow us the opportunity to reflect on the services that we provide, to consider how we can meaningfully interpret and implement NHS innovations and reforms, to learn from situations where we feel that we could have done better (using a tool known as Significant Event Audit), and to provide generic staff training.

Future training will include Clinical updates, Disaster Handling & Recovery, Health & Safety, Fire safety, Basic Life Support, Safeguarding, the Mental Capacity Act / Deprivation of Liberty Safeguards and updates on our clinical software system (SystmOne).

We will have limited opening from 13:30pm to 16:00pm to allow for staff training on the following Tuesdays in 2025:

• 10th December2024
• 14th January 2025
• 11th February
• 11th March
•  8th April
• 13th May
• 10th June
•  8th July
• 12th August
•  9th September
• 14th October
• 11th November
•  9th December

Please note that the surgery will not have any routine clinics or appointments between 13:30 and 16:00 on these dates, and the Dispensary will not be available from 13:00pm until 16:00pm for routine prescription queries or collections during this time.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.