To order a repeat prescription you can either order online (via the link at the top of this page), complete the paper repeat slip and post it in the box outside the dispensary, or post your repeat slip to us via Royal Mail.
You may also request repeat prescriptions in person at the dispensary.
We require at least FIVE FULL WORKING DAYS to prepare your PAPER or electronic prescription. This excludes obtaining the supply of your medication and dispensing time which is subject to separate prescribing and safety standards. You may no longer be able to request items which are not on your repeat list due to local health policy restrictions for items used occasionally and available to purchase over the counter at pharmacies, whether you are exempt or not from prescription charges.
We encourage patients to order their medication online, and discourage telephone orders because of concerns about the accuracy and safety of orders given over the telephone. Please ask a member of staff how to register for SystmOnline.
EPS - The Electronic Prescription Service is a free and easy secure service, which sends your prescription electronically from your doctor's surgery to your chosen pharmacy. If you wish to sign up please speak to a member of the Dispensary team.
Dispensary opening times: Monday to Friday 08.30 – 18:00 however the Dispensary will be closed every other Wednesday between 12.30 and 1.30 pm.
The dispensary is very busy in the mornings whilst open surgeries are taking place. If you need to speak to a member of staff in the dispensary please ring after 10:00. If you need to leave a message for them please dial the main number 01400 281220 and press 2 for dispensary. Please do not leave repeat prescription orders on this number.
For training purposes the Dispensary will not be manned for routine prescription queries between 13:30 and 16:30 on the second Tuesday of every month, and 13:00 to 14:00 every Wednesday.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow THREE full working days for prescriptions (medication) to be processed and remember to take weekends and bank holidays into account.