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CHANGES TO DISPENSARY OPENING HOURS
Please be aware that in order to work safely and continue to provide a service, the Dispensary will only be open from 10.00am - 1pm and 3pm - 5pm Monday-Friday. Our staff are working as hard as they can to maintain the service and we would be very grateful for you cooperation during this time. Please allow at least 5 working days for your request to be processed. We are currently dispensing medication ordered on 24 March and would ask that you only come to collect medication if you have received a text message advising that it is ready. If you are vulnerable and can ask someone else to collect medication for you, we would strongly encourage you to do so.
Following the Prime Ministers announcement this evening we would urge our patients to stay at home wherever possible. We are doing our utmost to dispense your medication and will text you once it’s ready. Please do not turn up on the off chance that it is ready and if you are trying to collect for someone else please check first. We cannot stress how important it is to heed the advice being given. Please stay at home and stay safe.
Online appointment bookings have been ceased
Please be aware that we are no longer accepting online bookings. All bookings must be made through Reception staff who will arrange for you to be telephoned in the first instance by a GP. They can then assess whether it is appropriate for you to visit the Surgery.
IMPORTANT MESSAGE REGARDNG CORONAVIRUS
If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. Do not book a GP appointment or attend your GP Practice. If your symptoms are serious, or get worse, NHS111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. Only call 111 direct if you cannot go online, or are advised to do so by the online service. For the latest Covid-19 advice please visit www.nhs.uk/coronavirus
Changes to the Practice
Following yesterday’s announcement from the Prime Minister and in line with recommendations from NHS.uk the Practice will be making some changes to how we continue to operate over the coming weeks. We will be keeping patients informed via our website and facebook page, and of course our Reception team will be available to speak to. Our Receptionists will be asking all patients questions regarding symptoms prior to booking any appointments.
Please bear with us as we are extremely busy at this time and calls will take longer than usual.
Many thanks from the team for your cooperation in what are difficult times for everyone.
GP Partner Announcement - It was with sadness that we said farewell to our Practice Manager, Alison Lowerson who left us on Friday 28 February. Our Deputy Practice Manager, Karen Turner will be taking over in her absence until we have recruited a new Manager.
Dispensary - The Dispensary will be closed every Wednesday between 1.00pm and 2.00pm.
PRESCRIPTION REQUESTS: We require at least 3 FULL WORKING DAYS to prepare your paper or electronic prescription as per NHS standard. This excludes procurement and dispensing time which is subject to separate clinical and safety standards. You may not request items which are not on your repeat list due to local health policy restrictions in that items which are used occasionally and are available at a pharmacy must be purchased at a pharmacy, whether you are exempt or not from prescription charges. We encourage patients to register for SystmOnline prescription ordering. Just ask a member of our reception team.
PRESCRIPTION CHARGES - If you pay for your prescriptions the NHS increased the Prescription Charge by 20 pence from £8.80 to £9.00 for each medicine or appliance dispensed from 1st April 2019. The cost of the prescription pre payment certificates (PPC) has been frozen for another year. For more information please click HERE.
GDPR - On 25 May 2018 the new EU General Data Protection Regulation (GDPR) came into effect. Here is a copy of our Privacy Notice which includes information on how we use and protect your personal information, and your rights relating to this.
CHECK-IN SCREEN - Our new patient self check-in screen is up and running. It takes just a few seconds to use and is an effective way to increase efficiency at the reception desk and improve the patient experience. The reception staff will be encouraging patients to use it when they arrive for their booked appointments.
SAVE TIME, DO IT ONLINE - Order your repeat prescriptions online, book and cancel your appointments online. Please ask a member of our Reception team for details about how to register for Online access.
ARE YOU A CARER? If you help a family member, friend or neighbour that has a disability, has a mental illness, has a chronic illness, is frail or has a substance misuse problem with alcohol or drugs, we would like to provide you with relevant information. Please complete one of our "AM I A CARER?" forms at the Reception desk click on the Carers link in our Further Information Index.
ARE YOU A MILITARY VETERAN? The Practice will be working to support and signpost military veterans to advice and support relating to their healthcare. In the meantime, for more about Veterans UK please click HERE
Next PPG Meeting - Tuesday 26 November 2019 at 6pm - 7pm. For information click HERE.
A PPG is a Patient Participation Group and the people involved are a group of patients registered with your own GP Surgery. They have no medical training but have an interest in the services provided. They work in partnership with the medical centre to ensure that there is a good relationship between patients, GP and other professional staff. The aim of a PPG is to represent patients’ views, support diversity and to work in partnership with the medical centre to improve common understanding; help patients to take more responsibility for their health; contribute to improvements of services and quality of care and work towards better and improved communications. For more information please click here PPG Information Leaflet.
We currently have just 5 PPG members who meet at the surgery every month. The group will be kept to a reasonable number of members in order to be effective. Therefore anyone wishing to be involved in the PPG or who wants to know more should contact the PPG by email at SWLCCG.firstname.lastname@example.org.
Minutes from the PPG meetings are available to read on the Minutes tab on this web page.
The PPG also produce a regular newsletter which can be found on the Newsletters tab on this web page.
If you would like to apply to join the Long Bennington patient group you can download the sign up form as a pdf document, print it out, complete it and return it to us and we will notify the PPG of your interest.
Signing Up for our Patient Participation Group
If you would like to join our Patient Participation Group as a member please leave your details below and hand this form in at reception.
Complete the Patient Group Sign-up Form Online
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
The minutes from the PPG meetings are available to read here:
PPG Meeting Minutes - 28 July 2015
PPG Meeting Minutes - 30 September 15
PPG Meeting Minutes - 24 November 2015
PPG Meeting Minutes - 20 January 2016
PPG Meeting Minutes - 22 March 2016
PPG Meeting Minutes - 7 June 2016
PPG Meeting Minutes - 16 August 2016
PPG Meeting Minutes - 19 September 2016
PPG Meeting Minutes - 6 October 2016
PPG Meeting Minutes - 25 October 2016
PPG Meeting Minutes - 12 December 2016
PPG Meeting Minutes - 7 February 2017
PPG Meeting Minutes - 11 April 2017
PPG Meeting Minutes - 30 May 2017
PPG Meeting Minutes - 5 September 2017
PPG Meeting Minutes - 7 November 2018
PPG Meeting Minutes - 26 January 2018
PPG Meeting Minutes - 4 May 2018
PPG Meeting Minutes - 6 July 2018
PPG Meeting Minutes - 7 September 2018
PPG Meeting Minutes - 5 October 2018
PPG Meeting Minutes - 26 November 2019
Next PPG Meeting - TBC
The PPG newsletters are available to read here:
PPG Newsletter - September 2016
PPG Newsletter - January 2017
LBMC Newsletter - December 2019
For the latest National Association for Patient Participation (N.A.P.P.) eBulletins please click HERE
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