Urgent update - Flu Clinics
UPDATE 30.9.2021 - Flu clinic for under 65’s
We will shortly be inviting patients to book their flu vaccination via a link to either their phones (SMS text message) or their email, whichever is the recorded preferred method of contact.
Our first clinics will be on Thursday 7th October 07.30am – 9.30am and Friday 8th October 16.30 -19.00. We will initially only receive 300 vaccines due to the issues that the manufacturers have had with freight challenges. We ask that patients wait until they receive an invitation and don’t ring Reception to book an appointment.
We ordered our vaccine in January for delivery in September. When we ordered the vaccine we did so on the basis that we were vaccinating the at risk 18-64 patients cohort. We then were advised some months later that we would also be responsible for vaccinating the 50-64 patient cohort again and tried to order an appropriate amount. We were advised at the time of ordering that there was a limit of 250 vaccines per practice. We have therefore ordered what we could. Unless we are allowed at some stage to order more there clearly won’t be enough to cover both groups sufficiently. We therefore are going to prioritise the 18-64 at risk cohort.
We don’t know exactly when our deliveries will be made and we have been advised not to arrange clinics until we have received a delivery note. Our current delivery note tells us that we will receive a portion of our original order on 4th October and are sincerely hoping that the manufacturer honours this and we can go ahead with our planned clinics.
Our 18-64 at risk cohort is larger than the 300 vaccines we are due to receive and we will randomly select patients from the various at risk groups in order to try to be as fair as we can. We know that this is not ideal and if we had our way we would have had our full order and gone ahead with the clinics we had planned for this weekend. We are unfortunately having to work around issues that have not been of our making and hope that you will be understanding whilst we do our best to get as many of you vaccinated as we can.
We ask that you are patient and wait for us to send your invitation. Please don’t ring Reception as we need to keep lines free for patients with medical queries.
Many thanks for your understanding, we do appreciate it.
The team at LBMC
We have been advised that some of our original delivery will now arrive on 4 October at some point. We are therefore planning to hold a clinic for the over 65's on Saturday 9 October and will get this set up by doing the following:
Over 65 and already booked - We have transferred everyone who was already booked into this clinic over to the new clinic on 9th October and these patients do not need to do anything other than arrive on 9th at the time they were originally given.
Over 65 and not yet booked - we are working on implementing a new system whereby those patients signed up to receive text messages will receive a text message from us with a link. If patients click on the link it will take them to a tab where their date of birth needs entering. This will then take them to the next tab where the clinic times are available for patients to book their own appointment without having to ring Reception. This system is very new to us and we are testing it out so please bear with us.
If you are turning 65 between now and 31 March you will still need to contact us to book an appointment as we haven't yet got to grips with the finer details of the system and apologise for this. We hope to sort this out as soon as possible.
Under 65's - please bear with us - we have not forgotten you!
We will only receive some of our original order on 4th October and we are now working with our Practice Nurses on where we can hold some evening clinics here at the Practice. We hope to have these set up by the end of the week if we can. Once again we are trying to introduce a new remote booking service to save you from having to ring us to book your appointment. When we originally booked our order it was on the basis that we would be vaccinating the at risk 18-64 year patients first and then the over 50's. We have since been advised that everyone over 50 is eligible and therefore clinics will be open to all on a first come first served basis. We are expecting a further delivery towards the middle of October and will have further clinics set up once we know we have our vaccine.
We would like to thank you for your patience.
Urgent Update - Blood tests and Global shortage with equipment
We are advised that the situation is slightly better however we are not seeing this in Primary Care. We are still struggling to get hold of what we need and are therefore still not able to resume a normal service. As soon as things improve we will let you know.
We have been advised by NHS England that there is a national shortage of the blood test bottles used by GP practices throughout the country. They have advised that we must stop all non urgent blood tests until at least 17 September. Anyone who needs a test for urgent health problems (we have been given the criteria for this by NHS England) will still get one but where a clinician recommends that it is safe to do so. All routine blood tests will be cancelled until further notice. As we are not sure exactly when the situation will be resolved we cannot give an exact date when blood tests will resume. Please be assured however, if your condition or symptoms require a more urgent test, your GP will advise the team and we will arrange one for you.
The situation is beyond our control and we apologise for any inconvenience and would like to thank you for your understanding. We will advise patients as soon as we are able to resume a normal service.
Please find a link to our latest practice newsletter here:Practice Newsletter- July/August 2021
National Data Opt-Out - for further information follow this link: Data Choices
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GP Patient Survey
Some patients registered at this GP practice have taken part in a national survey about their experiences of local NHS services. It covers issues that concern patients, such as access to care and satisfaction with treatment.
Your response will help NHS England improve GP practices and other local NHS services to they better meet your needs.
Your views can help improve local GP and Health Services. Please click on this link to find out more: www.gp-patient.co.uk
Here is the link to the results of the 2021 survey: GP Patient Survey - Analysis Tool (gp-patient.co.uk)
We put great emphasis on recruiting suitably skilled and motivated staff who will help us in delivering the best care possible for our patients. After initial induction and training in their individual roles e.g. reception or dispensing we then have whole practice training events between1.30pm and 4.30pm once a month on a Tuesday. These meetings allow us the opportunity to reflect on the services that we provide, to consider how we can meaningfully interpret and implement NHS innovations and reforms, to learn from situations where we feel that we could have done better (using a tool knows as Significant Event Audit) and to provide generic staff training. Although the Pracice will still be accessible, to enable the doctors and staff to keep up to date the practice will not have any routine clinics or appointments between 3.30pm and 4.30pm on the following date: Tuesday 9 November2021
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Extended Access Appointments
We are pleased to be able to now offer patients access to routine, pre-booked appointments at evenings and weekends. Extended hours run between 18:30 and 20:00 weekdays and 9:00 and 12:00 Saturday and Sunday are are also available on bank holidays and across Easter, Christmas and New Year periods.
Appointments are for pre-bookable, non-urgent consultations with GPs and Nurses and Physiotherapists. For more information open this document:
Extended Access Information
GDPR, Privacy Notice
On 25 May 2018 the new EU General Data Protection Regulation (GDPR) came into effect. Here is a copy our updated which includes information on how we use and protect your personal information, and your rights relating to this:
LBMC Privacy Notice
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It is Long Bennington Medical Centre’s policy to respect the dignity and privacy of its patients. If you wish to have a chaperone present during a physical examination or consultation, or if you would like to be examined by a health professional of the same gender as yourself, please let us know and we will do our best to comply with your wishes. The chaperone in attendance may be another health professional (Nurse, Healthcare Assistant) or a member of our Reception team who has successfully completed their Chaperone training. If you do not wish a Receptionist to act as your Chaperone please let us know and again, we will do our best to comply with your wishes.