Patient Information and Resources

Patient Accessible Information Standard

The Accessible Information Standard (AIS) is a new NHS England information standard which must be implemented by all organisations that provide NHS or adult social care.

The AIS aims to ensure that people who have a disability, impairment or sensor loss receive information that they can access and understand, for example in large print, braille, professional communication support if they need it such as British Sign Language interpreter.

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know. 

We want to know if:

  • you need information in braille, large print or easy read.
  • you need a British Sign Language interpreter or advocate.
  • we can support you to lipread or use a hearing aid or communication tool.

Please tell the receptionist when you arrive for your next appointment, or call us on 01400 281220.

This information will be recorded on your medical record in a standardised way and highlighted to ensure we have information on your communication needs.

This information could be shared with other NHS and adult social care providers if they need it.

More information about The Accessible Information Standard can be found at NHS England Accessible Information

To request information in a different format please click here Accessible Information Form

Website Accessibility Information

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in:

Further help

If you:

  • Have problems seeing the screen
  • Find it difficult to use the mouse or keyboard
  • Need help with language or reading websites

then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.

Rights & Responsibilities

GP Responsibilities

  • You will be treated as an individual and will be given courtesy and respect at all times.
  • You have the right to be treated confidentially.
  • Respect for religious, social and cultural beliefs will be honoured.
  • You will be given a choice in your treatment and included in decisions about your care and you will be encouraged to give feedback.
  • If your case is urgent you will able to see a doctor on the same day.
  • On registering as a new patient you will be offered a health check with the practice nurse.
  • If your doctor believes you need a specialist opinion then they will offer you a choice of provider through the Choose and Book system where this is available. You will be given a unique identifying number and a password during the consultation. Please contact the given telephone number within the required timescale to make your appointment.

Patient Responsibilities

  • We ask that you treat our doctors and staff with courtesy and respect. Please remember that our staff are working under doctors’ orders.
  • The first couple of hours of the morning can be extremely busy. Please keep telephone calls brief and if at all possible leave routine calls until later in the day.
  • Please request test results via askmyGP, but if you do not have access to the internet call reception between 11:30 – 15:30.
  • Please attend appointments on time or give the practice adequate notice if you wish to cancel - someone else will most likely use that appointment. We really do not want you to be one of the Did Not Attend statistics on our electronic notice board.
  • An appointment is for one person only - where another member of the family needs to be seen or discussed, another appointment should be made.
  • If you change your address, name, telephone number, mobile number or email address please let us know immediately. It does affect how we contact you regarding potential referral letters etc. and may mean a delay in your care.
  • Please allow 48 hours for your medication request to be completed in order for us to allow for accurate prescribing.

Subject Access Request - Application for Access to Health Records 

You have the legal right to request a copy of the information we hold about you, in line with the General Data Protection Regulation (GDPR).

Click on this link to access the form SAR Application or contact the practice secretary 01400 281220

Childhood Infectious Illnesses

For up to date information please follow this link: Infectious illnesses in children - NHS (

Family Health - comprehensive information HERE

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