Zero Tolerance


Our staff appreciate that incidents which occur beyond our control may affect some patients and take this into consideration when trying to deal with a misunderstanding or complaint. In most cases, patients understand the impact this has on the Practice but sadly a minority of people make unreasonable demands and are abusive towards the staff.

The NHS and the Practice is committed to dealing with this problem and has a ‘zero tolerance’ attitude towards this sort of behaviour.

We ask you to treat our GPs and our staff courteously at all times.

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