Domestic Abuse - If you are experiencing domestic abuse you can seek support by ringing the national domestic abuse helpline on 0808 2000 247 or if an emergency dial 999
Dispensary and turnaround times for repeat medication
We are now in a position to be able to provide your medication within a 3 day turnaround period. This does however not include bank holidays and weekends. For example, if you submit your prescription on a Monday before 4pm it should now be ready on a Thursday. If you submit it on a Friday evening it will not be collected until the Monday and therefore not ready until the Thursday.
We would also like to ask that you don’t come to collect your medication until we have advised you to do so. We don’t want you to make unnecessary trips if we can help it.
Thank you for your continued goodwill, support and patience.
During Covid-19 crisis we ask that patients do not come to the surgery unless invited to do so by the Practice. We are trying to protect all our patients, in particular vulnerable patients, as well as practice staff. If you develop Coronavirus symptoms please do not attend the practice for your appointment, please contact the surgery to re-book.
We would also recommend in accordance with Government guidance when attending the Surgery or Dispensary that patients/visitors wear a face mask. Also, you will find a hand sanitiser station when entering the waiting room; we request patients use this on entering and leaving this area. Thank you for your ongoing support and cooperation.
COVID VACCINE PASSPORT - Please do not contact the practice to request letters proving that you have received your Covid vaccine - click on the link COVID Passport information to find out how you will be able to access this information yourself via the NHS app
We are proud to be working with our colleagues as part of the K2 Healthcare Grantham and Rural team in vaccinating our local population
GP surgeries in the Grantham and Sleaford area have been working together to deliver the Covid-19 vaccination campaign since mid-December 2020. This has been hugely successful up to now, with just short of 40,000 vaccinations administered at the main vaccination centre running at The Meres Leisure Centre in Grantham.
The team are now working through the next group of priority patients and invitations are sent, usually via a text message link so it’s really important to ensure that you update your contact details. Don’t worry, you will be contacted by your practice so please don’t be concerned if you don’t have the technology to book an appointment this way. We won’t be leaving anyone behind!
Some of you may have received letters inviting you to book your vaccination appointment at one of the county mass vaccination centres. We are planning to accommodate you locally very soon so please don’t feel you need to travel to Boston or Lincoln. We are experiencing a bit of a lull in vaccine supply at the moment, but are hopeful that this will be rectified in the coming days so that your local vaccination centre at The Meres in Grantham will be able to welcome you shortly. Your GP surgery will be contacting you as soon as they can once vaccine deliveries are confirmed.
A full list of where these sites are can be found here https://www.england.nhs.uk/coronavirus/publication/vaccination-sites/
The next group of eligible patients will be contacted shortly.
Thank you for your patience.
Talk before you Walk and use NHS111
If you need medical help quickly and easily without the wait, Talk before you Walk and use the FREE NHS 11 service.
NHS 111 is available 24/7. All calls from landlines and mobiles are free.
The NHS 111 team can offer booked appointments at your local Urgent Treatment Centre helping to avoid the queues, supporting social distancing to prevent the spread of coronavirus.
The NHS 111 service can also:
- arrange a prescription for you to collect at a local pharmacy
- provide a telephone or video consultation with a local experienced clinician
- signpost to other services including emergency dentists, late opening pharmacies for medical advice and community nurses
- offer general medical help and support.
Help us to help you and use the NHS111 service:
You can contact the Surgery to get advice and assessment by telephone or online via askmyGP. If a clinician thinks that you need to be seen they can arrange for an appropriate appointment or offer advice via a telephone consultation. For an update on the latest information regarding services please click here Services and how to access them
We're making it easier for you to get help from the Surgery by using askmyGP. You can put in a request for yourself, your child or someone you care for.
DO NOT USE THIS SERVICE IN AN EMERGENCY - DIAL 999
We are available for online requests between 0700 am and 12 noon each working day (Mon-Fri). If you have an urgent query after this time please ring Reception
We aim to respond within the working day however if you query is not urgent it may be deferred to the next working day
We encourage the use of askmyGP as an alternative to calling the Reception team, for appointment requests or queries both regarding practice processes and medical advice.
You can name a GP if you wish (so long as they are working today)
You may prefer a message, telephone, video or face to face response
You can sign up now, with no paperwork however you will need to ensure that you access the site via: CHROME, MS EDGE, SAFARI OR FIREFOX
To order medication please use your usual method of contact, whether that be by posting through the outer post box (during the Coronavirus pandemic) or via SystmOnline.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and well-being whatever your medical condition.
IMPORTANT NOTICE: If you spot any symptoms which could indicate cancer, don't just sit worrying about it at home - you can still contact your GP, usually by telephone or online. They will be able to advise on whether you need to get checked. If you have an urgent appointment for a diagnostic test, or are having treatment already it is important you attend your appointments. The team looking after you will be able to advise on how to do this, if you are in doubt.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Patient services are provided at ground level. A disabled patients’ toilet is provided. If access proves difficult for any of our disabled patients we would be happy to give any assistance required. We also provide a portable induction loop to assist patients with a hearing deficiency.
(Site updated 11/06/2021)