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SAVE TIME-DO IT ONLINE!   - ORDER YOUR REPEAT PRESCRIPTIONS ONLINE - BOOK/CANCEL APPOINTMENTS ONLINE - PLEASE ASK A MEMBER OF OUR RECEPTION TEAM FOR DETAILS ON HOW TO REGISTER FOR ONLINE ACCESS.


ARE YOU A CARER? If you help a family member, friend or neighbour that: has a disability, has a mental illness, has a chronic illness, is frail or has a substance misuse problem with alcohol or drugs, we would like to provide you with relevant information.  PLEASE COMPLETE ONE OF OUR "AM I A CARER?" FORMS AT RECEPTION OR CLICK ON THE CARERS LINK IN OUR FURTHER INFORMATION INDEX


PRESCRIPTION CHARGES: The government announced an increase to the NHS prescription charge of 20 pence, to £8.60 per prescription item from 1st April 2017.


EXTENDED HOURS SURGERIES: We offer Extended Hours appointments from 6.30pm on Tuesdays and Thursdays.


READ THE LATEST NEWSLETTER: Newsletter - May 2017



PRESCRIPTION REQUESTSWe require 2 FULL WORKING DAYS to prepare your paper or electronic prescription as per NHS standard. This excludes procurement and dispensing time which is subject to separate clinical and safety standards.  You may not request items which are not on your repeat list due to local health policy restrictions in that items which are used occasionally and are available at a pharmacy must be purchased at a pharmacy, whether you are exempt or not from prescription charges. We encourage patients to register for SystmOnline prescription ordering. Just ask a member of our reception team.

Practice Management

Alison Lowerson

Practice Manager

The Practice Manager is responsible for managing the work of all clinical and non-clinical staff to ensure service delivery in practice and all operational aspects to achieve excellent customer service, quality, cost and delivery performance in line with company strategy, goals and values. Provide support and direction to enhance performance, skills and knowledge of practice staff within the practice. To work closely with the organisation to deliver quality primary medical care and service to patients in line with CQC, GMC guidelines, Health & Safety, Employment and any other legislation.

Karen Turner

Deputy Practice Manager - supports the Practice Manager in all aspects of operational management of the practice in order to ensure the smooth running of the practice.

Administration

Evelyn Ryan

Finance Director - responsible for all financial aspects of the practice.

Shirley

Administrator - Data Quality

Michelle

Administrator

Vacant

Provides administrative and secretarial support to the partnership and management team.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Rayona

Reception Supervisor - responsible for leading our team of receptionists and ensuring the smooth day to day running of all reception functions.

Donna
Joanne
Deborah
Lorraine
Lisa

Secretaries

Elaine

Provides comprehensive secretarial, typing and administrative support to the partnership and management team.

 
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