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SAVE TIME-DO IT ONLINE!   - ORDER YOUR REPEAT PRESCRIPTIONS ONLINE - BOOK/CANCEL APPOINTMENTS ONLINE - PLEASE ASK A MEMBER OF OUR RECEPTION TEAM FOR DETAILS ON HOW TO REGISTER FOR ONLINE ACCESS.


ARE YOU A CARER? If you help a family member, friend or neighbour that: has a disability, has a mental illness, has a chronic illness, is frail or has a substance misuse problem with alcohol or drugs, we would like to provide you with relevant information.  PLEASE COMPLETE ONE OF OUR "AM I A CARER?" FORMS AT RECEPTION OR CLICK ON THE CARERS LINK IN OUR FURTHER INFORMATION INDEX


PRESCRIPTION CHARGES: The government announced an increase to the NHS prescription charge of 20 pence, to £8.60 per prescription item from 1st April 2017.


EXTENDED HOURS SURGERIES: We offer Extended Hours appointments from 6.30pm on Tuesdays and Thursdays.


READ THE LATEST NEWSLETTER: Newsletter - May 2017



PRESCRIPTION REQUESTSWe require 2 FULL WORKING DAYS to prepare your paper or electronic prescription as per NHS standard. This excludes procurement and dispensing time which is subject to separate clinical and safety standards.  You may not request items which are not on your repeat list due to local health policy restrictions in that items which are used occasionally and are available at a pharmacy must be purchased at a pharmacy, whether you are exempt or not from prescription charges. We encourage patients to register for SystmOnline prescription ordering. Just ask a member of our reception team.

Patient Accessible Information Standard

Patient Accessible Information Standard

The Accessible Information Standard (AIS) is a new NHS England information standard which must be implemented by all organisations that provide NHS or adult social care.

The AIS aims to ensure that people who have a disability, impairment or sensor loss receive information that they can access and understand, for example in large print, braille, professional communication support if they need it such as British Sign Language interpreter.

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know. 

We want to know if:

  • you need information in braille, large print or easy read.
  • you need a British Sign Language interpreter or advocate.
  • we can support you to lipread or use a hearing aid or communication tool.

Please tell the receptionist when you arrive for your next appointment, or call us on 01400 281220.

This information will be recorded on your medical record in a standardised way and highlighted to ensure we have information on your communication needs.

This information could be shared with other NHS and adult social care providers if they need it.

More information about The Accessible Information Standard can be found at NHS England Accessible Information

To request information in a different format please click here Accessible Information Form

Website Accessibility Information

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in:

Further help

If you:

  • Have problems seeing the screen
  • Find it difficult to use the mouse or keyboard
  • Need help with language or reading websites

then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.



 
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